Our Privacy Policy

DLShields LLC (also referred herein as “we”, “us” or “our”), provides this Privacy Statement that covers the current website being viewed (http://www.dlshields.com). By accessing, using or registering with this website, our clients accept and agree to DLShields LLC's Privacy Statement. DLShields LLC provides a variety of online services for consumers and businesses in the Greater Houston area. We value our clients’ privacy, feedback and candor very highly. Any user information collected by us is considered private and we do not use it or share it except as permitted herein, without the user's permission. We use this personally identifiable information at DLShields LLC to provide the best quality service possible. The following privacy statement summarizes our protection and use of any personally identifiable information provided by visitors to our site.

Information Collected by DLShields LLC

 

DLShields LLC collects user information from several areas of the site via email forms, surveys, registration portals, etc.,  DLShields LLC collects individual user search activity for statistical, archival, and business purposes. DLShields LLC collects financial information (i.e., billing address and name on account) for payment and credit card authorization purposes. Please note that all payments made through to DLShields via our online portal are processed by authorized payment vendors; therefore, DLShields LLC does NOT have access to our clients banking or credit card information.  DLShields LLC may track the internet protocol (IP) address of a user's computer or place a "cookie" in the browser files of a user's computer. This is required by DLShields LLC services to provide automated features.

Personally identifiable information collected by DLShields LLC consists of the following:

  • Name and contact data, such as, first and last name, email address, postal address, phone number, and other similar contact data;

  • Account credentials, such as, passwords and other security information for authentication and access;

  • User content, such as, communications and files provided by clients in relation to their use of our services;

  • Device information, such as, IP address, location or provider;

  • Usage information and browsing history, such as, information about how clients navigate within our website, their browsing history and which elements of our site they use the most; and

  • Location data, for services with location-enhanced features. If we need consent to collect geo-location data, we will collect this separately.

Use of Information Collected

Collected information helps DLShields LLC better understand its users' needs in order to improve its product and service offerings. Email addresses are used to communicate with members through DLSNews, promotional emails, partner emails and for site administration purposes. Users may subscribe to and/or be deleted from either of these email lists at their request.  Personally identifiable information may be used to contact users for the purpose of research, product development, marketing, or client services, if the user has opted to receive such communication. User search activity is collected and analyzed and may be utilized by DLShields LLC in the aggregate or in the abstract for a variety of business purposes. Financial information is used to bill users for products and services purchased. Except as otherwise stated herein, this information is not shared with anyone outside of DLShields LLC. We do not collect user banking or credit card information as that information is provided directly to a third-party payment processing vendor.  IP address and cookie log data will be analyzed to better understand traffic flows and user preferences.  DLShields LLC may retain the data it collects indefinitely. Users may have personally identifiable information deleted or deactivated by sending an email to privacy@dlshields.com (users will be asked to confirm identity), and will receive a response within five (5) business days.

Use of Email Tools

Users may NOT use any email services offered by DLShields LLC to send spam (i.e. unsolicited commercial email) or otherwise send content that would violate DLShields LLC's Terms and Conditions. We monitor, track and save the use of this feature for www.dlshields.com, but will be under no obligation to monitor, track or save the email messages sent from these tools. If a user sends an email using the Send to Friend service to an email address that is not registered in our system, we do not use that email address for any purpose other than to send that email, and for us to automatically send your friend a one-time email inviting him or her to visit the site. DLShields LLC stores this information for the sole purpose of sending this one-time email and for tracking the success of our referral program. We also do not rent or sell the email addresses of unregistered users.

Friends of users may also contact us at privacy@dlshields.com to request that we remove this information from our database.

 

 

Shared information

 

We will share user personally identifiable information with third parties only in the ways that are described in this privacy statement.  These third-parties include payment processing vendors, insurance companies and other service providers, as well as the Texas Department of Health and Human Services, the Department of Aging and Disability Services, and various city, county and state courts.  These parties are authorized to use this information only as necessary to provide these services to us.  We do not sell clients’ personally identifiable information to third parties.

Though DLShields LLC makes every effort to preserve user privacy, we may need to disclose personally identifiable information when required by law wherein we have good faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect the safety of others, investigate fraud, or respond to a government request served on our website and to any other third party with prior consent to do so.

The use that DLShields LLC's partners make of client information will not exceed DLShields LLC's use of the data. Key billing information (such as bank account number, credit card number, expiration date and dollar amount) gathered from users making online payments for products or services is provided directly to our payment processing partner, in order to authorize charges to the account. DLShields LLC also uses third party providers to perform email and postal mailings on behalf of DLShields LLC, but this information (such as name, address and email) is confidential and is not used by the provider for any other purpose.

DLShields LLC does not sell, rent or lease user information to any third party, except as disclosed here. From time to time, DLShields LLC may obtain information (such as email addresses) from third party providers.  It is our goal to only contact individuals who we believe may have a legitimate business interest in DLShields LLC based on their membership or participation in other organizations or websites, and who have indicated a willingness to be contacted for this purpose. While DLShields LLC endeavors to work with other sites and companies with a similar respect for user privacy, DLShields LLC cannot be responsible for the privacy practices of other sites.

Please be aware that in the event DLShields LLC merges with a third party, or in the event all, or substantially all, of DLShields LLC's assets are acquired by a third party, user information will be shared and/or transferred to such third party.  The information may only be used or shared by such third parties for the primary purpose for which the information was originally collected.  If such third parties, or if DLShields LLC for its own business needs, desire to use the personally identifiable information for another purpose, users will be notified via email and/or a prominent notice on our website of any change in ownership or uses of personally identifiable information prior to the information being used for a new purpose, and will have the opportunity to opt out of such new use of personally identifiable information.

Security of Personally Identifiable Information

The security of user personally identifiable information is important to DLShields LLC.  Our clients and their personally identifiable information are DLShields LLC's greatest asset and thus user privacy is treated with the utmost regard and respect. We take every reasonable precaution to secure personally identifiable information within in our system, as well as on our physical premises.

We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect personally identifiable information, we cannot guarantee its absolute security.

Cookies and Tracking Technologies

Technologies such as cookies, beacons, tags and scripts are used by DLShields LLC and our advertising and ad retargeting partners, affiliates, analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to make it easier for clients to use the site by storing user preferences, such as the last location searched. Users can control the use of cookies at the individual browser level; however, when a user rejects cookies, some features or areas of our site may be limited.

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We do not link this automatically collected data to any other information we collect about the user.

 

 

Testimonials

 

From time to time, DLShields LLC may post client testimonials on our website which may contain personally identifiable information such as the client's name. We do obtain the client's consent to post their name along with their testimonial prior to any posting of such testimonial. To request removal of personally identifiable information from these testimonials, contact us at help@dlshields.com. In some cases, we may not be able to remove a user’s personally identifiable information, in which case we will let the client know if we are unable to do so and why.

 

 

Social Media Widgets

 

Our website includes Social Media Features, such as the Facebook Like button (and Widgets, such as the Twitter button or interactive mini-programs that run on our site). These features may collect a user IP address, which page(s) the user visits on our site and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site.  User interactions with these Features are governed by the privacy statement of the company providing it.

Collection and Use of Third-Party Personally Identifiable Information

Users may also provide personally identifiable information about other people, such as their name, physical address, email address, etc. This information is only used for the sole purpose of completing request or for whatever reason it may have been provided.

Links to Third-Party Sites

 

Our site includes links to other websites whose privacy practices may differ from those of DLShields LLC. When a user submits personally identifiable information to any of those sites, that information is governed by the privacy statements of those sites. We encourage clients to carefully read the privacy statement of any website visited.

Opting-out, Editing, Updating or Deleting Personally Identifiable Information

DLShields LLC utilizes email as a vital and primary communication channel with registered users and clients.  Registered users and clients hereby acknowledge and grant DLShields LLC the permission to communicate with them via email (as well as other communication channels such as phone and fax) for any purposes DLShields LLC determines to be relevant including, but not limited to, system messages, product updates, service announcements and/or other marketing messages.  DLShields LLC will use best efforts to honor clients’ requests to opt out of marketing messages, but under no circumstances will DLShields LLC have any liability for sending any email to its registered users and clients.

Users who do not wish to receive emails are requested to contact DLShields LLC via email, or select the opt-out option by deselecting the email option from their member profile. We also send our users site and service announcement updates. Members are not able to unsubscribe from service announcements, which contain important information about service notices and responsibilities. DLShields LLC occasionally communicates with its users via email and phone to provide information about requested services and regarding issues related to their account. It is important to note that this communication is not used for marketing or promotional purposes. Requesting the deletion of certain types of user information may prevent users from accessing some website features.

 

If a user’s personally identifiable information changes, or if the user no longer desires our service, the user may correct, delete or update personally identifiable information by emailing us at help@dlshields.com.

 

Requests will be processed within five (5) business days.  Once the request is processed, a confirmation email will be sent to the user's email account on record with DLShields LLC.  If DLShields LLC reserves the right to change its fees or billing methods at any time and will provide advanced notice to affected clients of any such changes.

 

We will retain user information for as long as a client’s account is active, or as is necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

 

 

Notification Procedures

DLShields LLC may provide notifications, whether such notifications are required by law or are for marketing or other business-related purposes, to clients via email notice, written or hard copy notice (including via fax), or through posting of such notice on our website, as determined by DLShields LLC in our sole discretion. We reserve the right to determine the form and means of providing notifications to our users, provided that they may opt out of certain means of notification as described herein. DLShields LLC is not responsible for any automatic filtering that users or their network provider may apply to email notifications we send to the email address provide us by the user. We recommend that clients add help@dlshields.com to their email address book to help ensure receipt of certain email notifications from us.

 

 

Global Privacy Considerations

Personally identifiable information collected by DLShields LLC may be stored and processed, if applicable, throughout the United States. When user provides personally identifiable information to DLShields LLC, they consent to the processing and transfer of that information within the United States. We follow applicable data protection laws when transferring personally identifiable information.

 

Users have the right to lodge a complaint with a data protection supervisory authority if they believe that we have not complied with the requirements of the General Data Protection Regulation regarding the use of personally identifiable information.

 

 

Changes to Our Privacy Statement

If DLShields LLC decides to change its privacy statement, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that users are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

 

DLShields LLC reserves the right to modify this privacy statement at any time, so please review it regularly and frequently. If DLShields LLC makes material changes to this statement, we will notify users here, by email, or by means of a notice on our home page prior to the date the change becomes effective.

 

 

 

This policy was last updated on February 13, 2019.

© 2019 by DLShields, LLC